Payment Policy:

All lessons are payable in advance, on the 1st of each month. This allows me to plan and prepare resources for lessons and provides me with the security of purposeful work. Payment is taken through a bank transfer, details of which are provided with your first booking via email or text.

Payment Reminders and Failure to Pay:

In the event that you forget to pay and a payment reminder is issued I ask that you put a reminder in your calendar for future payments. If a reminder has to be issued more than once, then you run the risk of having future booked sessions cancelled.

Cancelation Policy:

Tuition of less than 5 hours per month:

When cancelling a singular lesson, more than 24 hours before the lesson, I will attempt to reschedule once. If you cancel the rescheduled lesson no refund will be issued. If you cancel less than 24 hours before the lesson, then no refund will be issued but I will attempt to reschedule once, depending on availability. In case of illness, I will attempt to reschedule once. In case of illness of tutor, I will attempt to reschedule once before issuing a refund. For special life events(*1), please bring these to my attention 2 weeks in advance so we can reschedule the lesson for a more convenient time. Failure to do so will result in no refund.

Tuition of more than 5 hours per mont:

If you cancel more than 48 hours before the lesson, I will attempt to reschedule twice. If you cancel the second rescheduled lesson no refund will be issued. In extenuating circumstances, where rescheduling is not possible, then a 50% refund will be issued. If you cancel less than 48 hours before the lesson, then no refund will be issued but I will attempt to reschedule once. In case of illness, I will attempt to reschedule twice. In case of illness of tutor, I will attempt to reschedule once before issuing a refund. For special life events(*1), please bring these to my attention 2 weeks in advance so we can reschedule the lesson for a more convenient time. Failure to do so will result in no refund.

Missed Lesson Policy

If a lesson is missed due to unforeseen circumstances and no contact is made before to cancel or after to explain and rearrange, then no refund will be issued and rescheduling will not be an option. I understand that in extenuating circumstances it is not possible to contact me in advance, but please do make contact within 24 hours after the missed lesson. No refunds are issued for no shows, but in extenuating circumstances I will attempt to reschedule the missed lesson.

Notice period

If you wish to end our tutoring arrangement, I ask for a notice period of 4 weeks. This is to ensure that I have an accurate picture of my availability when new clients enquire. I am sure you can appreciate that when you leave, this results in reduction of my paid hours. No refunds will be possible if you wish to stop tutoring sessions part-way through a pre-paid block.

Contact Policy:

If you wish to contact me, please use my email and/or mobile number. Please remember that I might be tutoring in the day and sometimes late into the evening, which means I will not be able to answer your call/email immediately. I endeavour to reply to all messages within 24hours, except when on annual leave. I am contactable between 9am and 7pm, Monday-Friday but I may reply to emails/texts outside of these hours.

Privacy Policy:

The personal data I collect will only be used for:

• ensuring that my tutoring sessions are conducted in a safe environment and that the tutee’s needs are met

• providing you with feedback relating to your child’s/your tutoring sessions

• contacting you with information relevant to our tutoring agreement

• contacting you in the event of an emergency.

Legal Bases:

Contractual fulfillment:
The information I request is necessary to ensure I can provide the agreed services.

Legitimate interest:
The data I request will inform the services I provide, therefore they directly benefit the tutee. The information I request will be processed and used reasonably to inform the services I provide.

Safeguarding Compliance:

In case that safeguarding procedures need to be followed and to ensure that all my tutees are safeguarded accordingly, data may be confidentially shared with appropriate authorities when needed.

The categories of data which may be collected and stored for each tutee are: Name, Date of birth/Year Group, Contact Details such as email and phone number.

Consent 

Your data will be stored securely and it will be accessible only by myself. When providing the information, you are also agreeing that I can use the data to ensure that the services provided meet the tutee’s needs and that I can communicate with you to that effect. Your data is deleted when our tutoring agreement ends. I will not share or discuss your data or details of our tutoring agreement with anyone else.

(*1) special life events defined as holidays, extra-curricular events such as sports games etc.